of airA!ps




article 3) tickets
1. The Carrier will provide carriage, or refund the price thereof, only for the Passenger whose name
appears on the ticket and legally holds the same. For reasons of security, the Carrier has the right to
check if the person presenting the ticket is actually the person whose name appears on such ticket. In
all cases, the ticket is and remains the property of the issuing Carrier. If the ticket is presented by a
person other than the passenger having the right to be carried or refunded, the Carrier (subject to
its right to withdraw the ticket) will neither perform carriage nor refund the person who presents
the ticket.
2. If the ticket is not electronic, it will show only a summary of these G.C.C., the full text of which is
available on Carrier’s website. The ticket constitutes the documental proof of stipulation of the
contract of carriage between the Carrier and the passenger indicated on the ticket. The ticket is not
a credit instrument and is not transferable by inter vivos act or for cause of death. Nevertheless, the
rules pertaining to package travel, package holidays and package tours, regulated by EC Directive
90/314, implemented in Italy with Legislative Decree no. 111/1995, are valid to the extent applicable.
3. Unless the ticket is electronic, a passenger is not entitled to be carried unless he/she presents a valid
ticket with the flight coupon for the flight in question, all other flight coupons unused, as well as the
passenger coupon. In addition, the passenger is not entitled to be carried if the ticket presented is
mutilated, if it has been forged, or if it has been altered by anyone other than agents authorized by
the Carrier. If the ticket is electronic, the passenger has no right to carriage unless he/she provides
data confirming that such ticket has been validly registered in his/her name. Considering its economic
value, the passenger must take care of the ticket with due diligence and take appropriate measures to
prevent its total or partial loss and its theft. In case of loss, theft, or total or partial destruction of the
ticket, it will be reimbursed or replaced subject to the terms and conditions stated in Article 11.
4. Some tickets are sold at discounted or special fares and may be non-reimbursable in whole or in part.
The Carrier will adequately inform the passenger about the reimbursability of such fares and about
the applicable fare rules. In all cases, the passenger must use due diligence when choosing the most
appropriate fare for his/her needs.
5. If the passenger holds a ticket entirely unused, that is non-reimbursable in whole or in part, and
he/she is unable to travel due to a cause of force majeure, the Carrier will – provided the passenger
immediately gives notice of such situation and subject to proof of such cause – grant the passenger a
TCV for the amount of the non-reimbursable fare, to be used to purchase one or more tickets from
the Carrier, net a reasonable service charge for issuing the ticket(s).
6. Unless otherwise stated on the ticket, in these G.C.C., and in applicable fare rules, which may change
the term of validity of the ticket (in which case such changed term will be shown on the ticket), a
ticket is valid for:
a) one year from the issue date; or
b) subject to the travel of the first leg within one year from the issuance date, one year from
the date of the travel of the first leg specified on the ticket.
7. If the passenger is unable to begin travel within the term of validity of the ticket because at the time
the passenger requested reservation the Carrier was unable to confirm such reservation, the term of
validity of the ticket will be extended or the passenger will be entitled to a refund pursuant to the
terms of Art. XI below.
8. If the passenger is unable to begin travel or, after having begun it, is unable to complete it within the
term of validity of the ticket due to illness, the Carrier will extend the validity of the ticket to the day
on which the passenger, based on a medical certificate – which must be provided to the Carrier – is
able to travel or to the first flight following such date, departing from the place from which travel
should have begun or starts again and on which there is a seat available in the class for which the fare
had been paid. Validity of the ticket will be extended for no more than three months from the date of
the medical certificate if the ticket (whether paper or electronic) foresees one or more stopovers. In
the above-described cases, the Carrier will also extend the period of validity of the tickets belonging
to the ill passenger’s family unit members or companions who, in case, travel with him/her, or to
other similar accompanying persons.
9. If the passenger dies during travel, the ticket of the person (if any) traveling with him/her may be
changed by eliminating the minimum stay condition or by extending its term of validity. In case of
death, at the agreed stopping place or destination of travel, of immediate family members, spouse or
companion of the passenger who has already begun travel, the validity of the passenger’s ticket, as
well as that of his/her immediate family members, spouse or companion who may be accompanying
him/her, may likewise be changed. Changes will be made upon presentation of a suitable death
certificate; the term of validity of the ticket may not be extended for more than 45 (forty-five) days
after the date of death.
10. The ticket purchased by the passenger is valid only for the segment or segments specified on the
ticket, from the place of departure to the place of destination, including any agreed stopping place.
The fare paid by the passenger refers to carriage as specified on the ticket. The fare and applicable
rule, as defined in Art. I, form an integral and essential part of the Contract. The passenger will not
have any right to carriage if the flight coupons are not used in the order called for by the ticket, or if
the passenger starts travel from one of the intermediate stopovers or from one of the agreed
stopping places, unless the passenger gives the Carrier prior notice of his/her intention and receives
approval therefore. It is forbidden to use flight coupons from different tickets for purposes of evading
the Carrier’s fare rules.
11. The passenger must give the Carrier suitable advance notice if he/she wishes to change the itinerary
or any other aspect of the Contract. If such change is possible and implies an increased fare, the
passenger will be suitably notified of such increase so that he/she may choose to accept or reject it. If
the passenger has to change an aspect of the contracted carriage due to causes of force majeure,
he/she must give the Carrier suitable advance notice of the expected departure date. The Carrier will
do its best to carry the passenger to the first agreed stopping place or to the final destination without
changing the previously paid fare.
a) If the passenger intends to change the original carriage without Carrier’s consent, the
passenger will be charged the fare for the changed carriage. The passenger will have to pay
any difference between the fare paid and the fare applicable to the changed carriage, if higher.
The Carrier will refund the passenger for the difference if the new applicable fare is lower. If
the passenger does not pay the higher difference in fare, the unused flight coupons will not
be honored.
12. Some changes (such as choosing a new place of departure in case of non-use of the first flight coupon
or reversing the direction of travel once begun) may imply a fare increase. Many fares are valid only
General Conditions of Carriage 13 Air Alps Aviation
on the dates and for the flights indicated on the ticket, and cannot be changed at all, or can be
changed only upon payment of a surcharge.
13. Each flight coupon in the ticket will be accepted and collected by the Carrier for carriage in the
service class on the date and for the flight on which the seat was reserved. If a ticket was originally
issued without a reservation having been specified, the seat for such ticket may be reserved at a later
date if permitted by the fare rule applicable to the passenger’s chosen ticket and if there is an
available seat on the passenger’s chosen flight. If the passenger does not use the reserved seat and
does not notify the Carrier sufficiently in advance, the Carrier may cancel, or ask another carrier to
cancel, reservations for subsequent flights or for the return flight.
14. Subject to laws regarding mandatory indications in corporate acts and correspondence, Carrier’s
name may appear in abbreviated form on the ticket and, specifically, may be reduced to the Carrier’s
identification code. Unless otherwise specified, for purposes of carriage Carrier’s address will be
considered the airport of departure indicated next to the first abbreviation of Carrier’s name in the
box on the ticket marked “CARRIER” or, in case of electronic ticket, indicated for Carrier’s first
flight segment on the Itinerary Receipt. The company’s registered office, the register of companies at
which the company is registered, the registration number, and the total share capital are indicated in
Carrier’s documents and correspondence.