paragraph  

of airA!ps

 

 
  
 
           
 
 
 
 

 

article 10) schedules, delays, cancellations, denied boarding
1. The times indicated on Carrier’s official timetables may be changed between the date of publication
of the timetable itself and the date of beginning of travel. The Carrier does not guarantee the
exactness of such times and, therefore, they do not form part of the Contract.
2. At the time of reservation, the Carrier will inform the passenger of the scheduled departure time of
the flight in effect at the time of reservation, which will be stated on the ticket. If the Carrier is
forced to change the scheduled departure time of the flight, it or its authorized agents will take all
steps to publicize such change and to give passengers holding tickets with confirmed reservation
sufficient advance notice of the schedule change with regard to such reservation. If Carrier’s changes
to the scheduled departure time are such that the passenger is no longer interested in the flight, and
the Carrier is unable to book the passenger on an alternate flight acceptable to the passenger, the
passenger may request the Carrier to refund the amount paid, in conformity to the terms and
conditions of the G.C.C.
3. The Carrier adopts all possible and reasonably feasible means to avoid delays in carriage of the
passenger and his/her baggage, as well as to avoid flight cancellations and denied boarding.
4. In this regard, in line with the provisions of EC Regulation no. 261/2004 with respect to passengers:
a. departing from an airport located in the territory of a Member State of the European Union
subject to the provisions of the European Community Treaty;
b. departing from an airport located in a non-EU State with destination to an airport located in the
territory of a Member State of the European Union to which said Treaty applies (except when
the passengers receive benefits or compensations in goods and/or services or a financial
indemnity and they have been provided service in such non-EU State);
c. who have confirmed reservation on the flight concerned;
d. and who, except in cases of cancellation, arrive for boarding in conformity to prescribed rules
and at the time previously indicated in writing (including electronically) by the Carrier, tour
operator or authorized travel agent or, if no time is indicated, at least forty-five minutes before
the published departure time;
e. who may have been transferred by the Carrier or by a tour operator from the flight for which
they hold a reservation to another flight, regardless of the reason;
f. who do not travel free of charge or at a reduced fare that is not available, directly or indirectly,
to the public, except if they hold tickets issued under a frequent flyer program or other
commercial program by the Carrier or tour operators;
Air Alps, whatever the operating carrier for the flight in question pursuant to EC Regulation
261/2004 of the European Parliament and of the Council of the European Union, and without
prejudice to the passengers’ rights under applicable law (including EC Directive 90/314 regarding
package travels) as well as to their rights under the other clauses of these G.C.C. with regard to the
Carrier’s civil liability, will
A) In case of delay:
• if the Carrier can reasonably foresee that a flight will be delayed
a. for two or more hours for all flights covering distances less than or equal to 1,500
kilometers; or
b. for three or more hours for all intra-community flights covering distances greater than
1,500 kilometers, and for all other fights covering distances from 1,500 to 3,500
kilometers; or
c. for four or more hours for all flights not falling under letters (a) or (b) above offer at no
cost:
o food and drink in conformity to the length of the delay; and
o two telephone calls or messages via telex, fax or e-mail;
• if the reasonably foreseeable departure time is delayed by at least one day compared to the
previously foreseen departure time, in addition to the above-describe service, offer at no
cost:
o hotel accommodation in the following cases:
• if one or more overnight stays are necessary, or
• if an additional stay is necessary, beyond that planned by the passenger; and
o transport between the airport and the place of accommodation (hotel or other);
• when the delay is at least five hours and the passenger decides not to travel on the delayed
flight, in addition to the above-describe meal and message services, offer refund of the entire
cost of the ticket within seven days (in cash, by means of wire transfer, with bank deposits or
cheques or, subject to written agreement, with travel vouchers and/or other services) at the
purchase price, for the part or parts not taken, and for the part or parts already taken if the
flight in question has become pointless with regard to the initial travel program, as well as, if
appropriate, a return flight to the initial point of departure as soon as possible.
The service described at letters (a)-(c) above will be provided by defined deadlines based on each
range of distance indicated therein;
B) In case of cancellation,
in addition to informing passengers of available alternative means of transport, offer the following
service:
(I) a choice of:
o refund of the entire cost of the ticket within seven days (in cash, by means of wire
transfer, with bank deposits or cheques or, subject to written agreement, with travel
vouchers and/or other services) at the purchase price, for the part or parts not taken,
and for the part or parts already taken if the flight in question has become pointless with
regard to the initial travel program, as well as, if appropriate, a return flight to the initial
point of departure as soon as possible; or
o re-routing to the final destination on an alternative flight under comparable conditions of
carriage as soon as possible; or
o re-routing to the final destination on an alternative flight under comparable conditions of
carriage on a subsequent date chosen by the passenger, subject to availability of seating;
(II) in addition, at no cost:
o food and drink in conformity to the length of the delay; and
o two telephone calls or messages via telex, fax or e-mail; as well as
o in case of re-routing on a flight alternative to the cancelled flight, when the reasonably
foreseeable departure time for the new flight is delayed by at least one day compared to
the scheduled departure time of the cancelled flight:
o hotel accommodation in the following cases:
􀂃 if one or more overnight stays are necessary, or
􀂃 if an additional stay is necessary, beyond that planned by the passenger;
and
o transport between the airport and the place of accommodation (hotel or other);
(III) in addition, unless:
o the passenger had been informed of the cancellation at least two weeks before the
scheduled departure time; or
o the passenger had been informed of the cancellation between two weeks and seven days
before the scheduled departure time and was offered re-routing on an alternate flight
not more than two hours before the scheduled departure time, with arrival at the final
destination less than four hours after the scheduled arrival time; or
o the passenger had been informed of the cancellation less than seven days before the
scheduled departure time and was offered re-routing , departing on an alternate flight
not more than one hour before the scheduled departure time, with arrival at the final
destination less than two hours after the scheduled arrival time; or
o the Carrier can prove that cancellation was due to extraordinary circumstances that
could not have been avoided even if all reasonable measures had been taken;
pay the following compensation:
a. EUR 250 for all flights covering distances less than or equal to 1,500 kilometers;
b. EUR 400 for all intra-community flights covering distances greater than 1,500 kilometers, and
for all other fights covering distances from 1,500 to 3,500 kilometers;
c. EUR 600 for all flights not falling under letters (a) or (b) above.
d. If departure for the final destination on an alternate flight is offered as described at point I. (b)
or(c), and the arrival time of such alternate flight does not exceed the scheduled arrival time of
the originally booked flight:
1. by two hours, for all flights covering distances less than or equal to 1,500 kilometers; or
2. by three hours, for all intra-community flights covering distances greater than 1,500
kilometers, and for all other fights covering distances from 1,500 to 3,500 kilometers; or
3. by four hours, for all flights not falling under cases (1) or (2), the Carrier may reduce such
above-described compensation by 50%.
4.
C) In case of denied boarding:
o before denying boarding for a flight, call passengers willing to voluntarily surrender their
reservations in exchange for benefits under conditions to be agreed and for appropriate
service as described at point I below;
o if there is an insufficient number of volunteers, and the Carrier refuses to board a passenger
against his will, pay the following compensation:
a. EUR 250 for all flights covering distances less than or equal to 1,500 kilometers;
b. EUR 400 for all intra-community flights covering distances greater than 1,500 kilometers,
and for all other fights covering distances from 1,500 to 3,500 kilometers;
c. EUR 600 for all flights not falling under letters (a) or (b) above.
1. If departure for the final destination on an alternate flight is offered as described at
point I. (b) or (c) below, and the arrival time of such alternate flight does not
exceed the scheduled arrival time of the originally booked flight:
2. by two hours, for all flights covering distances less than or equal to 1,500
kilometers; or
3. by three hours, for all intra-community flights covering distances greater than
1,500 kilometers, and for all other fights covering distances from 1,500 to 3,500
kilometers; or
4. by four hours, for all flights not falling under cases (1) or (2) of this paragraph, the
Carrier may reduce such above-described compensation by 50%.
To determine distances, the basis of calculation will be the last destination at which the denial of boarding
delays the passenger’s arrival after the scheduled time.
The compensation referred to above will be paid in cash, by means of wire transfer, with bank deposits or
cheques or, subject to written agreement, with travel vouchers and/or other services.
Distances will be measured by the great circle route method.
In addition to the above, offer:
I. A choice of:
a refund of the entire cost of the ticket within seven days (in cash, by means of wire transfer, with bank
deposits or cheques or, subject to written agreement, with travel vouchers and/or other services) at
the purchase price, for the part or parts not taken, and for the part or parts already taken if the flight in
question has become pointless with regard to the initial travel program, as well as, if appropriate, a
return flight to the initial point of departure as soon as possible; or
b re-routing to the final destination on an alternative flight under comparable conditions of carriage as
soon as possible; or
c re-routing to the final destination on an alternative flight under comparable conditions of carriage on a
subsequent date chosen by the passenger, subject to availability of space;
II. in addition, at no cost:
a. food and drink in conformity to the length of the delay;
b. hotel accommodation:
• if one or more overnight stays are necessary, or
• if an additional stay is necessary, beyond that planned; and
c. transport between the airport and the place of accommodation (hotel or other);
d. two telephone calls or messages via telex, fax or e-mail.
For purposes of the above, “final destination” is defined as the final destination specified on the ticket
presented at the check-in counter or, in case of connecting flight, the destination of the final flight; available
alternate connecting flights are not considered if the original arrival time is respected.
The passenger can find all necessary and useful information at Carrier’s airport check-in points, at its
authorized agents or through its other product distribution channels.


 
 
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