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General Conditions of Carriage

article 1) definitions
Unless otherwise expressly indicated, the terms and definitions used in these G.C.C. have the following
Agents or servants
Means individuals, organizations, or companies other than the Carrier (see) and its employees that provide
passenger (see) with air transport services and services auxiliary or accessory to transport in the name and
on behalf of the Carrier (see), including (for purposes of example only) travel agents, handling agents, airport
managing bodies, catering operators, etc.
They often act independently from the Carrier and can be directly liable for any damage caused to passengers.
Agreed stopping place
Means an interruption of travel at an intermediate place (i.e., at a place other than that of departure and
destination), specified on the ticket (see) or on Carrier’s timetables as a scheduled stopover during the
itinerary, as previously agreed between the passenger and the Carrier (see).
Air carriage
Means, for purposes of the Contract, the period during which the Carrier (see) provides the service agreed
with the passenger. Such period begins from the start of boarding operations and finishes at the end of
disembarking operations (see).
Means the live domestic animals that the passengers (see) bring with them. Depending on their kind, weight,
and size, animals may be transported in the passenger cabin or in specific compartments in the cargo hold
(see) of the aircraft. In the latter case, animals are considered as excess checked baggage (see).
Applicable regulations
This definition refers mainly to the following:
• with regard to obligations taken under the contract of carriage, to the rules governing the
relationship between the Carrier (see) and the passenger (see) and the consumer (see) protection
pursuant to the Italian Civil Code, which consists of the rules approved by Italian Royal Decree 16
March 1942, no. 262, as subsequently modified and amended;
• with regard to some aspects pertaining to stipulation of the contract of carriage via computer, to
Italian Legislative Decree 9 April 2003, no. 70, implementing EC Directive 2000/31 regarding some
legal aspects of IT services;
• with regard to other civil and administrative obligations of the Carrier and to criminal and disciplinary
provisions applicable to air carriage, to the Italian Navigation Code, which consists of all of the rules
approved with Italian Royal Decree 30 March 1942, no. 327 and subsequent modifications;
• with regard to the system and limits of civil liability of the Air Carrier:
o to the Montreal Convention, understood as the Convention for the Unification of Certain Rules
for International Carriage by Air, signed in Montreal on 28 May 1999 and entered into force in
the European Union on 28 June 2004;
o to EC Regulation no. 2027/97 of 9 October 1997 on the liability of the Air Carrier in case of
accident, as modified and supplemented by EC Regulation no. 889/02 of 13 May 2002;
• with regard to the Carrier’s obligations concerning the compensation and assistance of passengers in
the event of denied boarding, cancellation of flight, or long delay, to EC Regulation no. 261/2004 of
the European Parliament and Council of 11 February 2004;
• with regard to the right to privacy, to Italian Legislative Decree 30 June 2003, no. 196, entitled “Code
for the protection of personal information;”
• with regard to the security of air carriage and all other aspects concerning methods of providing
carriage, understood as a service of general economic interest, to:
o • provisions of law;
o • regulations;
o • orders issued by competent public authorities, as well as national or international bodies or
organizations with regulatory powers;
o • rules or instructions of the Carrier; that are adequately and reasonably knowable by the
passenger, such as, for purposes of example only, the J.A.R. (Joint Aviation Requirements) and
regulations issued by the Comitato Interministeriale per la Sicurezza (C.I.S.) (Italian
Interdepartmental Commission for Security) or by similar bodies.
The Carrier (see) must also conform to the rule concerning “all-inclusive” travel, holidays, and tours referred
to in EC Directive no. 90/314, implemented in Italy with Legislative Decree no. 111/95, to the extent that
such rule contains provisions applicable to the air contract of carriage.
Authorized Agent
Means a travel agent appointed by the Carrier (see) to sell air transportation services to passenger and to
represent the Carrier (see) with respect to such passenger (see). The authorized Agent may be an individual
or a company operating as an independent entity or even another carrier.
Means such articles, effects and other personal belongings of a passenger as are necessary or appropriate for
wear, use, comfort or convenience in connection with his/her trip, and which the Carrier (see) brings along
with the passenger performing an obligation accessory to the passenger (see) contract of carriage.
Unless otherwise specified, it shall include both checked and unchecked baggage (see) of the passenger (see).
Baggage check
Means the document issued to the passenger (see) as proof of consignment of checked baggage (see) to the
Carrier (see), matched by a baggage identification tag attached to the baggage itself.
It shows the passenger’s name and number, as well as the weight of the baggage checked in his/her name.
Boarding (or embarking) and disembarking operations
Means the operations conducted by the Carrier (see) or by its agents and servants to transfer passengers
from the air terminal to the aircraft and vice versa.
With regard to passengers and unchecked baggage (see):
• boarding operations begin when passengers leave the air terminal gate and end when they enter the
• disembarking operations begin when passengers leave the aircraft and end when they enter the air
With regard to checked baggage (see):
• boarding operations begin when baggage is received by the Carrier or by its agents and servants and
end when baggage is loaded into the aircraft;
• disembarking operations begin when baggage is unloaded from the aircraft and end when baggage is
returned to passengers by placement on delivery belts.
Means the part of the aircraft that contains passengers and unchecked baggage (see).
Cargo Hold
The part of the aircraft used to contain checked baggage, cargo, and mail.
Means the legal person that performs air carriage.
Distinction must be made between the contracting carrier and the actual carrier.
The contracting carrier is the carrier that issues the ticket as a party to the contract of carriage (agreed with
a passenger or with a person who acts on behalf of the passenger), by which the transport of the passenger
and/or of his/her baggage is performed or committed to be performed, and that is liable for default or partial
performance of such carriage.
The actual carrier is every carrier which, by agreement with or authorization from the contracting carrier,
actually provides carriage in whole or in part, but is not a successive carrier (see) pursuant to applicable
Carrier’s web site
Means Carrier’s web site (, on which these G.C.C. and other pertinent information are
Checked baggage
Means the baggage of which the Carrier takes sole custody and for which the Carrier has issued a baggage
Such baggage is carried gratuitously if its weight is less than or equal to the free baggage allowance (see), even
if it consists of more than one item or piece.
If the weight of checked baggage exceeds the free baggage allowance, the excess will be carried subject to
payment of a surcharge, with issuance of an excess baggage ticket (see).
Baggage must always be of reasonable size, weight, shape and dimensions, and placed in containers suitable for
its safe carriage and handling (such as, for purposes of example only: suitcases, bags, backpacks, etc.) so that
such carriage does not constitute carriage of cargo under applicable law.
Means a passenger who has purchased an air carriage ticket for a purpose other than his/her professional or
business activity in case performed.
Means the flight coupon (see) as well as the passenger coupon or receipt (see).
Means any economically valuable prejudice or harm to the passenger or to his/her property caused by:
• an event occurring during the air carriage;
• default or incorrect performance of the Carrier’s services.
It must consist of attested, actual, economically valuable prejudice to the passenger’s physical safety or to
his/her property or the property of his/her assigns, with immediate effect (accruing damage) and/or causes
loss of future earnings (missed profit), with exclusion of indirect or consequential damages.
Denied boarding
Means Carrier’s refusal to board a passenger (see) on a flight (see), even though the passenger has a
confirmed reservation for the flight in question, is present for boarding in the prescribed manner and at the
time indicated in writing (or electronically) by the Carrier or by a tour operator or by an authorized travel
agent or, in the absence of a specified presentation time limit, at least 45 minutes before the published
departure time, unless there are reasonable grounds to deny boarding, such as health, safety reasons or
inadequate travel documentation, etc.
Electronic coupon (e-coupon)
Means a series of electronic data pertaining to the flight (see) for which the Contract is stipulated, contained
in Carrier’s computer systems, as well as in those of its agents and auxiliaries, or of other carriers that
perform carriage in its place and on its behalf.
Excess baggage ticket
Means the document issued by the Carrier, or in its name and on its behalf by authorized agents, as receipt of
payment for carriage of baggage exceeding the free baggage allowance (see) and for carriage of animals in the
cargo hold of the aircraft.
Means the published fares, duly authorized by competent authorities if necessary, and available through the
Carrier’s distribution channels.
Fares are shown in the appropriate box of the ticket (see).
They are part of the total price that the passenger pays to the Carrier for the agreed carriage, along with any
supplements, taxes and other expenses imposed by law.
Fares may involve specific conditions and/or restrictions – called “Fare Rules” – with regard to:
• − ticket validity and duration;
• − reservations and ticket issuance;
• − ticket refund rules;
that may integrate or change the provisions of these G.C.C.; the customer is informed of any integration or
change from time to time when a ticket (see) is purchased.
Fare rules
see Fares
Flight or Travel
Means the itinerary of the agreed carriage, which may consist of one or more segments (see).
Flight coupon
Means the portion of the ticket (see) bearing the notation “valid for carriage” (or, in case of electronic ticket,
the electronic coupon) that specifies the places between which the passenger (see) has the right to be carried.
Free baggage allowance
Means the free modality of carriage of checked baggage.
Information on specific free baggage allowance are available at Carrier’s offices open to the public and through
its product distribution channels.
Full-fare ticket
Means a ticket (see) valid for one year to which no special conditions or specific restrictions apply.
Means the International Air Transport Association, private legal entity of which most of the world’s
commercial airlines are members. More information about it are available on the website
Means the International Civil Aviation Organisation, an agency of United Nations dealing with the regulation
of civil aviation. Information is available on the website
Itinerary receipt

Means the document granted to the passenger (see) in case of issuance of an e-ticket, containing his/her name
and other useful flight information.
Means “Miscellaneous Charges Order,” i.e., a coupon that makes the bearer use of various services provided
by the Carrier.
Means any individual who is not a member of the flight crew or cabin crew of the flight in question, carried or
to be carried on an aircraft with Carrier’s consent, normally upon payment of the applicable fare.
Passenger coupon or receipt
Means the portion of the ticket to be retained by the passenger.
SDR (“Special Drawing Rights”)
Means a unit of account created by the International Monetary Fund in order to have a unified and
homogeneous currency for international commercial transactions, the value of which is reported on major
financial newspapers or on the Internet.
Means each and every national, international, or intercontinental leg of a flight.
means a scheduled stop on your journey, at a point between the place of departure and the place of
Means “Ticket Credit Voucher”, i.e., a voucher that allows the holder to request the issuance of Carrier’s
tickets for the amount indicated on the voucher itself.
Means the document entitled "Passenger Ticket and Baggage Check" issued by or on behalf of the Carrier by
authorized agents, reporting a summary of these G.C.C. and other required information, and the flight and
passenger coupon.
The ticket constitutes the written proof of stipulation of the contract of air carriage as required by law.
The ticket shows the place and date of issuance, the place and time of departure and the place of destination
of the carriage, the class and price of carriage, the passenger’s name, the Carrier’s name and address, and the
weight of checked baggage. It also shows any supplemental fare, tax, or accessory expense that the passenger
is obligated to pay to the Carrier.
The Carrier may be indicated on the ticket with initials or an identification code of two or three letters,
according to IATA criteria.
The ticket may consist:
• of a “paper” document that includes all of the various flight coupons and the passenger coupon;
• of various documents attesting the issuance of an “electronic” ticket, such as, for example, itinerary
receipt, electronic coupon, boarding pass, etc.
Any carrier that issues a ticket or accepts checked baggage for carriage on the flights of another carrier (such
other carrier being the contracting carrier) is to be considered only an agent of the contracting carrier.
The carrier that act as an agent, therefore, assumes no liability for any default or damage caused to the
passenger by the contracting carrier, or for any non-conformity between the principles of compensation
applied by the contracting carrier and those shown on the issued ticket.
Conjunction ticket means two or more tickets concurrently issued to a passenger and which together
constitute a single contract of carriage.
Time limits
Means time reference points starting from which (commencement) during which (current period) or until
which (deadline) the rights, obligations and provisions contained in the Contract may be exercised, must be
performed, or produce their effects.
Time limits may refer to commonly known dates or to a specific day, or to times, days, months, or years.
When time limits are expressed in days, expiration occurs at the conclusion of the final day without
computing the first day (for example, for purposes of determining the period of validity, the day on which the
ticket was issued or on which carriage began is not computed).
When time limits are expressed in months, expiration occurs at the conclusion of the final month without
consideration of the number of days in each month. When the final month lacks the day corresponding to
that of the first month, the deadline is the last day of the final month. When the deadline falls on a holiday, it
is extended by right to the first working day thereafter.
Unchecked baggage
Means any baggage or animal that is not checked, and therefore not consigned to the Carrier, and that can be
carried gratuitously in the passenger cabin.
Nevertheless, unchecked baggage will be allowed in the cabin only if its dimensions are within the limits
defined by applicable regulations; otherwise, such baggage must be handled as checked baggage.