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0) general provisions
Object of the Air Alps General Conditions of carriage. (“G.C.C.”).
The G.C.C. rule the contract for the performance of the general economic interest service consisting in the
air carriage of persons and baggage on scheduled flights (the “Contract”).
Pursuant to the Contract, Air Alps, as contracting carrier (the “Carrier”), undertakes, upon payment of the
applicable fares, to :
• provide the passenger with the agreed carriage according to the defined itinerary and schedule,
carrying the passenger and his/her baggage from the place of departure to the place of destination;
• provide the passenger with a seat on the aircraft and to supply him/her with food, where necessary,
depending on the duration of the flight;
• ensure passenger’s safety and protection of his/her personal properties;
• take custody of passenger’s checked baggage;
• perform all other services accessory to carriage where necessary or agreed.
The passenger is required:
• to pay the price of carriage unless Carrier’s service is provided free of charge;
• to comply with all instructions and warnings that the Carrier may give with respect to the flight.
For flights departing from, arriving in, or with a stopover in Italy, the Contract is based on:
• The principles ratified by the Public Service Plan for the Transportation Industry, or “Transportation
Plan” (Carta dei Servizi Pubblici del Settore Trasporti - “Carta della Mobilità”), according to the
general reference scheme drawn up by the Department of Public Administration, in agreement with
the Ministry of Transport and Navigation, and emanated with the Decree of the Prime Minister of 30
December 1998, published in the ordinary Supplement to the Official Gazette of the Italian Republic,
no. 26, of 2 February 1999;
• the principles of the Air Alps Service Plan;
• the Air Alps Airline Passenger Service Commitment (APSC). A summary of Contract clauses is
shown on the ticket.
Other kinds of air transport to which the G.C.C. are applicable
The provisions of the G.C.C. apply, to the extent enforceable, also to charter flights as well as gratuitous or
discount fare carriage provided by the Carrier.
Likewise, the provisions of the G.C.C. apply in case of actual carriage and/or subcarriage where possible,
according to the effective rules and regulations.
Such situations occur in the event of air carriage done by a carrier other than the contracting carrier, which,
although not being an agent or servant of the contracting carrier, performs, pursuant to an agreement with
same (for example: code sharing, franchising, leasing, etc.), in whole or in part, the carriage agreed with the
If the passenger and the Carrier agree that carriage is to be performed by successive carriers (one of which is
the Carrier) as a single carriage, the Contract provisions will apply only to the carriage performed by the
Carrier when only one ticket is issued as well as when a conjunction ticket is issued.
The Carrier is only liable for damage occurring during carriage on flights or segments of flights for which the
box on the ticket for the identification of the CARRIER – performing that flight or segment of flight – bears
the Air Alps identification code, even if carriage is performed by an actual carrier or sub-carrier in Carrier’s
name and on its behalf.
If the Carrier issues a ticket or accepts baggage for carriage by another carrier, it acts only as such carrier’s
agent; therefore, the Carrier will not be liable for any damage occurring during such carriage.
Nevertheless, with regard to checked baggage, the passenger has the right to file a lawsuit against the first or
last carrier as well as against the carrier that performed the carriage during which his/her baggage was
destroyed, lost, damaged, or delayed. Carriers are liable jointly and severally to the passenger.
Contract provisions do not apply to any kind of carriage performed outside an airport, except as may be
strictly necessary for the boarding, disembarking, or transfer of passengers and baggage, in relation with the
performance of air carriage agreed with the Carrier, and subject to the condition that such accessory carriage
be performed in Carrier’s name and on its behalf, for connections limited to the immediate closeness of an
airport, and subject to the sole liability of the party performing such carriage (if other than the Carrier).
Likewise, Contract provisions do not apply to any kind of carriage other than air carriage that the Carrier
offers to perform with its own or third-party means outside an airport in substitution of aircraft if aircraft are
In case of combined carriage performed partly with an aircraft and partly with any other mean of transport,
the Contact provisions apply only to the air carriage performed by the Carrier.